ClearML Terms of Use – Community (SaaS)

Effective Date: February 1, 2026

1. Introduction

ClearML provides its Platform through various deployment formats. The use of the Platform is subject to these Terms as well as any additional binding agreement that governs the chosen deployment format, all, are hereby incorporated by reference, completing each other, and, in any event of contradiction, these Terms will govern. For SaaS use, access is provided via hosted services subject to these Terms and any online order terms.

2. Definitions

“Terms” refers to all terms and conditions of this Terms of Use binding agreement. “ClearML” means the contracting entity identified as the seller or provider or merchant of record in your checkout or receipt (via the payment provider). “We,” “us,” and “our” include that entity, and the entity’s affiliates, officers, employees, agents, and contractors. “Platform” or “Service” means the applications, website, software, tools, and services provided by ClearML. “Deployment Format” refers to the manner in which the Platform is delivered, for example, as open-source downloadable software, via cloud-hosted (SaaS) services, or through VPC installations. “Content” includes all text, data, code, images, and materials available on, or created through, or uploaded to, the Platform. “Agreement” means these Terms along with any additional legally binding documents governing the use of the Platform. “User” means any individual or entity accessing or using the Platform. “Customer” or “Account Owner” means the legal entity entering into a commercial agreement, signing an order form with ClearML or issuing a purchase order to ClearML. “Account” means the registration gateway for accessing the Platform for all authorized Users. “Customer’s Content” means any content created in, uploaded to, or generated in the Customer’s Account.

3. Account Registration, Administrative Control, and Responsibilities

Account Creation: Accounts may be created using an email address or supported third-party authentication. Legal Entity Accounts may require billing details. The Account Owner is responsible for all Users and for safeguarding credentials.

Administrative Control and Compliance: The Account Owner is the ultimate administrative controller and must ensure compliance with these Terms and any applicable agreement, and Customer hereby represents it has authority to bind all Users, and that a first login of any User, or use of the Platform by any User, constitutes complete acceptance to the Terms, on Customer’s

behalf. All acts and omissions of Users in connection with the Platform shall be deemed acts and omissions of the Customer, who remains solely responsible toward ClearML for such use.

Responsibility for Security and Content: The Account Owner is solely responsible for security of access and all Customer’s Content. Customer is solely responsible for ensuring that all Customer Content (including any personal data and other regulated data) is collected, uploaded, stored, and processed in compliance with all applicable data protection, privacy, and content laws, and acknowledges that ClearML has no obligation to monitor or vet such Customer Content for legal compliance. ClearML does not access, monitor, or control Customer’s Content.

4. Service Formats and Deployment

The Platform is provided in various Deployment Formats, such as open-source downloadable software, cloud-hosted (SaaS) services, or VPC installations. The chosen format is subject to these Terms and to any additional agreement the Customer has entered into with ClearML.

SaaS Services

For cloud-hosted deployments, ClearML may process limited metadata and usage logs solely to support Platform functionality and optimization. Refer to the Privacy Policy for details. By submitting Customer’s Content, Customer grants a limited license to host and process the Content solely to provide and improve the Service. The Customer will be solely responsible for third-party services/integrations it integrates, including their terms and availability.

5. Acceptable Use

The Customer shall use the Platform only for non-abusive and non-harmfully lawful purposes (according to any applicable laws and regulations), shall not disrupt the Platform, shall not engage in criminal activity, and shall not infringe upon ClearML and third-party rights.

6. User-Generated Content

Ownership: The Customer retains all ownership rights in Customer’s Content. Responsibility: The Customer is solely responsible for ensuring that Customer’s Content does not violate third-party rights and any laws and regulations.

7. Intellectual Property Rights

All software, marks, materials, and content provided by ClearML are the property of ClearML or its licensors and protected by law. Open-source portions are licensed under their respective licenses. No rights are granted except as expressly provided.

For the avoidance of doubt, no title or ownership rights in or to any ClearML software, marks, materials, or content are transferred to Customer under these Terms, including (without limitation) in connection with any any change, modification, configuration, enhancement, customization, or derivative work of such software, whether made by or on behalf of ClearML or at Customer’s request, all of which shall remain the sole property of ClearML and its licensors.

Customer retains all right, title, and interest in (a) any data or content Customer uploads or generates in its account (“Customer Content”) and (b) any models, code, configurations, or other results produced by or for Customer using the Platform (“Outputs”). No other rights are granted or implied, and ClearML does not acquire any ownership in Customer Content or Outputs.

8. Payment, Billing, and Fees

Free Plans: ClearML Community free tier is free-of-charge. The ClearML Community Professional version requires payment per the pricing page and billing terms. No refunds for all plans. ClearML may suspend Service for non-payment after notice, If usage exceeds the purchased quantities, overages are billable at then-current rates, Subscriptions auto-renew for the same term unless either party gives 90 days prior written notice; fees may change at renewal, and Taxes and charges are the Customer’s responsibility.

Fees are processed via a third-party payment service provider (Paddle), and the Customer will be redirected to their application or payment page to complete The Customer’s subscription transaction.

9. Termination, Suspension, and Cancellation

Termination for Breach: ClearML may suspend or terminate for material breach with reasonable notice and opportunity to cure where feasible; immediate action may be taken where mandated by law or to prevent harm. ClearML may suspend access to address security risk, abuse, legal demand, or due to non-payment, with notice where feasible. Effect: Upon termination, access ceases; provisions on IP, indemnification, and liability survive. Upon termination, ClearML will enable export for 10 days, then may delete Customer’s Content if any from production systems per retention schedules.

10. Performance Commitments and SLAs

Where applicable, service levels are defined in the SLA incorporated into the Customer’s agreement. Otherwise, the Platform is provided on an ‘as-is’ and ‘as-available’ basis. In any event, SLA credits are Customer’s sole and exclusive remedy for uptime/response breaches, excluding force majeure, scheduled maintenance, Customer-side issues, and third-party outages. “Beta/preview features are provided as-is and excluded from SLA.

11. Disclaimers and Limitation of Liability

No Warranties: Except as expressly provided in these Terms and any applicable agreement, the Platform is offered As-Is, without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability: To the maximum extent permitted by law, ClearML shall not be liable for indirect, incidental, special, consequential, or punitive damages. In any case, ClearML’s total liability shall not exceed the Customer’s annual fees under the applicable agreement (or $100 for free tiers).

12. Indemnification

Without limiting any other rights or remedies available to ClearML under any agreement, law, or regulation, the Customer agrees to indemnify, defend, and hold harmless ClearML, its affiliates, and its subsidiaries, from claims arising out of (i) use of the Platform by Customer or any User, including any upload of Customer’s Content, or any other data, by the Customer, (ii) breach of these Terms or any agreement by Customer or any User, and (iii) infringement arising from Customer’s or User’s Content or actions.

13. Changes to These Terms

ClearML may modify these Terms prospectively; material changes will be communicated via the Platform or email. Continued use after effectiveness constitutes acceptance.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the authorized courts located in New York City.

The parties hereby irrevocably waive, to the fullest extent permitted by law, any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or the transactions contemplated hereby.

15. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, the End User License Agreement (where applicable), any Data Processing Agreement (where applicable), and any additional agreements or documents referenced herein, constitute the entire agreement between the Customer (including authorized users) and ClearML. ClearML’s contractual counterparty under these Terms is the Customer; authorized users access and use the Platform solely under the Customer’s Account and responsibility, and are not third-party beneficiaries with independent rights to assert claims against ClearML under these Terms. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Assignment: ClearML may assign or delegate its rights and obligations under these Terms at its sole discretion. The Customer may not assign or transfer its rights under these Terms and any applicable agreement without our prior written consent. Waiver: Failure by ClearML to enforce any provision shall not constitute a waiver of such provision or any other provision.

General Standards: ClearML maintains reasonable technical and organizational measures; no general right to audit, but reasonable cooperation will be provided for documented regulator inquiries. Force Majeure: Neither party is liable for delay/failure due to force majeure. Notices: Notices may be delivered by email. Confidentiality: Each party shall keep the other party’s non-public information confidential, use it only as necessary to perform or exercise its rights under these Terms, and disclose it only to its employees, affiliates, and contractors with a need to know and who are bound by confidentiality obligations at least as protective. These obligations do not apply to information that is or becomes public without breach, was already lawfully known, is independently developed without use of the other party’s information, or is disclosed as required by law or a competent authority (in which case, where legally permitted, the receiving party will give reasonable prior notice). Confidentiality obligations survive termination of these Terms. Export Controls: The Customer shall comply with all applicable export control, re-export, and economic sanctions laws and regulations, including those of the United States and the European Union. Without limiting the foregoing, the Customer shall not access or use the Services, or allow access or use, in violation of such laws (including by or for the benefit of persons or entities on restricted-party lists or in embargoed countries, or for prohibited end uses). Compliance with Laws: The Customer shall comply with all applicable laws and regulations in connection with these Terms and use of the Services, including without limitation, all applicable U.S., UK, and EU, laws, relating to privacy, and personal data use and processing, anti-corruption, anti-bribery, anti-money laundering, export controls, economic sanctions, embargoes, weapons, human trafficking, and child exploitation/child pornography. Independent Contractor: The relationship of the parties is that of independent contractors. These Terms do not create any partnership, joint venture, agency, franchise, fiduciary, or employment relationship, and neither party is authorized to make any commitment or representation on behalf of the other. Authorized Signatures: Each party represents and warrants that the individual accepting or executing these Terms on its behalf has full power and authority to bind that party and that such party is duly organized and validly existing under the laws of its jurisdiction of incorporation or formation. Counterparts: Electronic Signatures: These Terms and any related order or agreement may be executed in counterparts (including by facsimile, scanned PDF, a click-through on an “I Accept” or “I Agree” web-embedded digital button, or by other electronic signature process), each of which shall be deemed an original, and all of which together shall constitute one and the same instrument. A manually signed copy transmitted by electronic means shall be deemed to have the same legal effect as an original.

16. Privacy Policy

ClearML processes limited metadata and cookies to operate and optimize the Service. Please refer to the ClearML Community Privacy Policy, the ClearML Community Data Processing Agreement (DPA), and the ClearML Community Cookie Notice, for details.

17. Communication with ClearML

For questions or support, contact ClearML at:

Email:
info@clearml.ai

Postal Mail:
ClearML Inc.
2288 Fulton St.
Berkeley, CA 94704 USA

Support Portal:
[Insert Support Portal URL]